Info | vabali spa Berlin (2023)

What are the opening hours?

Is parking available?

Yes. Parking is available for a fee of €2.50, no matter the duration of your stay. Click here for directions.

What are the admission rates?

What is included?

Do I have to pre-book my entry?

You may pre-book online. Reservations are encouraged, especially on weekends, bank holidays, and during school breaks. Without a reservation, there may be considerable waiting times and even admission may be stopped due to limited capacities.

Can I book just a massage at vabali spa without buying an admission ticket?

No. Spa access is required for all massage treatments and will be charged separately (minimum rate of 2 hours). The duration of your treatment will be credited towards the duration of your stay.

Do you offer sales or discounts?

No. In order to maintain consistent rates, all guests are charged the same price.

Are there discounts for children, students, or other groups?

No. In order to maintain consistent rates, all guests are charged the same price. Children have access to our facilities from 12 years on when accompanied by their parents.

Do you offer monthly or annual subscriptions?

No, but we do have a buy 10 get 1 free deal: pre-purchase 10 admissions (at the reduced weekday rate, may be redeemed anytime) and your 11^th visit is on us.

Do you accept credit cards?

Do you have a restaurant?

Yes, our chefs have crafted a tasty menu inspired by the cuisines of Asia and the Mediterranean. Let us spoil you with a freshly prepared meal or a delightful snack.

Can I bring my own food?

No, please refrain from bringing your own food. Our restaurant offers a wide range of meals and light snacks. Please see our sauna guidelines for more information.

Is there a dress code for the restaurant?

Yes, please wear a bathrobe in our restaurant and lounge areas at all times.

Is smoking permitted?

Yes, you may smoke in designated outdoor areas only.

Can I use my mobile phone?

No, phones as well as any other camera-enabled and electronical devices are strictly prohibited and must be stored in your locker for the duration of your stay. Please see our sauna guidelines for more information.

Are there days exclusively for women?

No, access is always co-ed. Ladies-only locker rooms with showers are available and one of our saunas is reserved for women.

Are there any age requirements?

Liability, lost and found

We cannot assume liability for any valuables or personal items, including those stored in your locker. Please return any found items to a member of staff. See our general terms of service posted in the reception area for further information.

How and where can I purchase gift certificates?

Gift certificates are available at our reception desk or may conveniently be purchased online. You can select a customisable digital gift certificate for immediate download or chose to have a physical gift certificate mailed to the address of your choice.

How do I order gift certificates online?

Simply navigate to Booking & Shop, where you can make your pick from our wide range of options.

How long does digital delivery take and what should I do if I do not receive my order?

We will send your order and invoice by email immediately after receiving it. If you do not receive a message within 5 minutes, please check your spam folder. You can contact us via email or phone for further assistance. Additional software may be required for displaying pdf documents, we recommend Adobe Reader.

When will I receive gift certificates ordered for mail delivery?

Please allow for 1-2 days for internal processing plus carrier handling and delivery. Consider digital delivery if you require a quicker option.

Are gift certificates and vouchers valid immediately?

Yes. Any orders placed with incorrect or fraudulent payment information will be cancelled immediately.

How long are gift certificates valid?

Can gift certificates be used for other services?

No. If you are struggling to decide which one of our many options to choose, consider gifting a general voucher (Wertgutschein). These may be redeemed for all services we offer.

Can I cancel/return my order?

Yes, you may cancel your order for a full refund (postage charges are non-refundable) within fourteen (14) days of purchase. Please contact us via email to request a refund. We might ask you to verify purchase or account information.

Can I use my gift certificate at any vabali location?

No, gift certificates and vouchers are location specific. Please select the location of your choice on our website.

Do I have to print out my voucher before my visit?

No. Vouchers that are available to you in digital form can also be brought to us on your smartphone. Please understand that we can only accept the original files (pdf) and no photos, screenshots or voucher numbers for redemption.

Can I hire a bathrobe or a towel?

Do you sell body care products?

No. Complimentary shampoo and body wash dispensers are available in the shower rooms. Conditioner available in women’s showers only.

What is the general code of conduct?

Please help us maintain a peaceful and relaxing environment for all guests by familiarising yourself with and adhering to our sauna guidelines.

Can I reserve my lounger with a towel?

No. As a courtesy to other guests looking for a place to relax, we kindly request that you refrain from using towels or other objects to save your space. Our staff is instructed to clear unattended loungers.

Is the entire sauna facility textile free?

Yes. Swimwear is never permitted. We kindly request that all guests cover up with a towel or bathrobe outside of saunas and pools. Bathrobes are required in the restaurant and adjacent lounge areas.

When do you offer sauna infusion ceremonies?

You can attend a wide range of sauna ceremonies every 30 to 60 minutes. Timetables are posted conspicuously throughout the facility.

Are there solariums?

No.

How can I book treatments?

Please use our online booking tool for booking of treatments. You may find our menu online as well as in our web shop.

How long in advance do I need to book a reservation for treatments?

Our capacities are often quickly booked up, so short notice bookings can be difficult to accommodate. We recommend booking your appointment as far in advance as possible. Because of the high interest in our DaySpa Suite packages, we recommend booking at least two weeks in advance.

What if I’m late to my appointment or can’t make it?

Do I have to be clothed during massages?

As you like. Massages are free to be enjoyed with or without clothing.

Am I covered during massages?

Our qualified staff is trained to maintain the intimacy of our guests, which means that intimate body regions remain covered with a towel at all times during massages.

Do I have to bring my own towel to massages?

Fresh towels are available and ready for you to use. No need to organise your own towel, just enjoy!

Can I decide whether or not a man or a woman gives me my massage?

Yes. Please let us know your preference upon reservation. Short notice preferences can be difficult to accommodate.

Which massages do you recommend for pregnant women?

Expectant mothers have special needs and not all our massage treatments are suitable for them for health reasons. Therefore we recommend our customised Massage For Expectant Mothers which is designed specially for their needs. We would be pleased to advise you individually. Either by phone, email, or in person.

Are there any age requirements for massages?

Yes, the minimum age is 12 years. We would like to point out that we can only offer a massage treatment to underage guests in the presence of a legal guardian, as part of a double treatment in the same room.